Get in Touch with VidRaft AI
Have a question about our 4-stage video prompt pipeline, billing in USD or PKR, BYOK setup, or partnership inquiries? Our team is here to assist you.
Direct Email Support
Reach our team directly for all technical, account, and billing support queries.
Operating Hours & SLA
Monday – Saturday: 09:00 to 20:00 (UTC/PKT). Responses within 24–48 hours.
Enterprise & Agencies
Need custom prompt skills, private team workspaces, or bespoke API integration?
Send Us a Message
Fill out the form below and we will route your request directly to the appropriate engineer or billing specialist.
Quick Answers to Common Questions
Q.How does the BYOK (Bring-Your-Own-Key) system work?
You can enter personal API keys (OpenAI, Anthropic Claude, Google Gemini, Groq) directly in your Creator Settings. Your keys are stored encrypted and requests are made directly without middleman markups, giving you unlimited generation on the Free tier.
Q.Are the free video tools completely private?
Yes. Tools such as our Bitrate Calculator, Silent Video Audio Checker, and Video Frame Extractor run entirely in your local browser sandbox with WebAssembly. No video files are uploaded to our servers.
Q.What payment rails are supported for Pro and Agency plans?
We support USD credit/debit cards via global payment rails as well as local Pakistani Rupee (PKR) transactions (including Raast, JazzCash, Nayapay, and direct banking) with instant proof-of-payment approval.
Q.How quickly will I receive a reply from support?
Our customer and technical support desk responds to all inquiries sent to contact@vidraft-ai.com within 24 to 48 business hours.